FAQ 2024 Edition

Can somebody check my order content for mistakes, before (or after) I place it?

We perform a sanity check for every order we prepare for shipping. If something does not look right from our perspective, the Admin will email you for clarification, and your order will be on hold until you reply.

You may want to make an order note if your order contains incompatible parts (for instance, parts for two different builds) to avoid delay in processing.

If you are still working on your parts list, you are welcome to send us a screenshot of your Shopping Cart for a quick review.

NOTE: Due to limited manpower, we cannot help you with:

To research your GPU compatibility with water cooling blocks. Use EK Watercooling Configurator tool or similar. Configurators are easy to use with GPU images and GPU part numbers to find your match.
To advise you about the suitability of your computer case model to fit certain parts (unless we have used the same case ourselves before). Use a ruler and product description (sizes) to figure things out.

I cancelled Paid order by mistake or changed my mind. What to do?

E-mail customer service with your order # and your order will be reinstated.

If your order has already been refunded (i.e., has the status “REFUNDED”), you must make a new order.

What to do if I have an issue with shipped or recieved order?

Use our Service Ticket system for any problems with your DazMode order. You can access your orders from your Account – Order History.

Provide photo evidence when applicable to help us to understand the issue better.

Please, do not e-mail our general mailbox or leave a voice message on the phone for your existing orders. You will be asked to use our service ticket.

Do you combine multiple orders?

Yes, we can.

There is no automated system to detect multiple orders from the same customer, but when we notice duplicate orders, we pack and ship them together in a single package and refund the customer any savings.

To help our shipping staff to note your secondary order: the best is to make an Order Note with the request to combine your order X with previous order Y.

If no comment is made, we will still manually search every morning for orders to combine by sorting by customer name.

Do you ship order as single or multiple shipments?

We ship everything in one box from one location. We rarely have to split orders into multiple boxes (due to size or weight limitations).

We have a No Back Orders policy, and your entire parts list must be in your shipment. Please inspect the box carefully; sometimes, smaller packages get lost in our Biodegradable shipping peanuts or under flaps.

If you miss any parts in your order, open a Service Ticket from your order history, and we will investigate the possible mistake.

Can I come and order parts in person from warehouse?

No, all orders are made online exclusively.

We do not have or plan to open a retail store. Please respect our choice.

Is store currency Canadian or US Dollars?

All prices are in Canadian Dollars.

How do I know if my package was shipped?

When your order ships; you will receive an e-mail notification.

You also can review your order status in your Order History under “My Account”.

Can I add product(s) to an already placed order?

Unfortunately, we cannot add items to already paid orders because doing so would break Inventory Management and Accounting systems. Please make a new order for any additional products you may need.

However, when time permits, we can ship your multiple orders together in a single package and refund any shipping savings to you. We check for “duplicates” every morning.

To help our shipping department identify your secondary order, please make an Order Note with the request to combine your order with previous order #xxxxx. Please do not e-mail customer service or open a Service Ticket in addition to your Order Note request (the shipping department won’t see your emails and tickets).

As the worst option, you can cancel your order and make a new order. This method is not advisable, as refunds exclude Credit Card / PayPal fees, and some products may show out of stock while being locked in your order awaiting cancellation.

The same tracking number on both orders and refund notification email will indicate that orders have been combined successfully.

To avoid all the hassle above, we ask our customers to double-check the order list carefully.

How can I remove item from already paid order?

We accept requests for removing items from paid but not yet shipped orders. If your order status indicates “shipped,” it is too late to change.

The easiest option is to cancel the order from your order history, but indicate in “Reason to Refund” that you still want to keep the order except for item X.

Alternatively, you e-mail the store or open a Service Ticket.

Please do not spam us with multiple requests.

What are my shipping options?

We ship parcels with Canada Post, UPS and FedEx.

Customers can select the preferred method of shipment at checkout.

Can you send small items with Lettermail?

While this option is not listed at checkout, we can look into the letter mail option on a case-by-case basis. Contact customer service to determine suitability.

As Letter mail is not traceable and not insured, the customer agrees to bear all risks of loss and damage and will pay with Interac option.

As a general suitability guide, our padded envelope dimensions are 230x180mm, with a thickness not exceeding 20mm and maximum weight under 500g. The 2024 price range is $3 to $7 depending on total envelope weight.

How fast do you ship?

Orders are shipped within 48 hours (or less) Monday through Friday, excluding Canadian Holidays and pre-announced Store Closure dates posted on the checkout page.

Custom services and build-to-order products may delay your order because somebody needs to make a product for you first.

We always make an effort to ship orders as fast as we can.

Can I pickup my order?

No, all orders are made online exclusively and must be shipped.

We are not interested in maintaining a retail store. Please respect our choice.

Do you ship order as single or multiple shipments?

We ship everything in one box from one location. We rarely have to split parts into multiple boxes (due to size or weight limitations).

We also have a no-hidden-back-orders policy, so your entire order must be in your shipment. Please inspect the box carefully. Sometimes, smaller items get lost in our Biodegradable shipping peanuts or get under box flaps. Please check before raising an alarm!

If you really miss any parts in your order, open a Service Ticket from your order history (photo evidence is always welcome), and we will look into the possible mistake. Verification is straightforward; missed items always show as extra stock, and we have all shipping data.

How can I track my order ?

You can find your order tracking data in email shipping confirmation and from your Order History (My Account — Order History — Order#).

Do you ship to USA and Internationally?

USA – Yes, we ship to the USA all the time.

International – No, we do not ship outside of Canada and USA.

Is your packaging enviromentally friendly?

In fact, yes! We use bio-degradable shipping peanuts that can be washed down to drain, composted or scraped with food. All carton boxes are fully recyclable.

Occasionally we reuse less environmentally friendly material that we receive from our suppliers, such as plastic bubble wrap, etc.

We recycle all the excessive cartons and plastics we accumulate in the office.

Please Recycle!

Interac Payment instructions

When you select Interac e-transfer at checkout, your order will be set automatically to “Awaiting Payment”. Please, proceed to your Web-banking and send a payment for your order total to payee [email protected].

Please, do not change the amount and send exactly your order total. We set it for auto-deposit, so e-mailing us with a password is not required unless you are in Quebec. Receiving company is NewAngle Technologies Inc., the owner of the DazMode trademark.

As there is no direct integration with Interac, the DazMode site administrator will change your order status to “paid” at the earliest opportunity. Do not worry; we will see your payment, and we will know what order it is intended for.

What Credit Cards accepted at your store?

CANADA & USA

Customers pay with PayPal, that allows of use most major Credit Cards.

Is there any way to split payment between two options in the same order?

No, the payment splitting is not supported by our system. A single source of payment is required.

Refunds for Crefit Cards and Paypal Payments

Please note that we no longer cover Paypal/Credit cards transaction fees, which is about 3%.

Payments with Interac are refunded 100% as there no unrecoverable fees.

Five reasons DazMode is the Best!

Here are five principles we live upon:

REAL STOCK – We only list products that we physically have in stock. Any pre-order or unreleased products are isolated and clearly marked separate section called “Special Orders”.
FAST SHIPPING – Your order shipped in two business days or faster. Many of the customer orders shipped the same day.
THE BEST ENTHUSIAST PRODUCTS – We offer the best-performing products and brand names and routinely weed out problematic individual products and vendors with issues.
REWARDS AND FREE OFFERS – We offer Tiered Points System and Free Gifts for our registered users.
REVIEWS AND TUTORIALS – Our YouTube education channel is fun and easy to learn with. Over 400 videos to watch and enjoy.

What are Reward Points for?

Rewards point promotional program by DazMode that is adjusted from time to time.

With every paid and shipped order, you earn Reward Points, which you can use as a cash discount on any subsequent purchase.

You can also earn Extra Free Points by participating in various promotional programs, such as writing helpful Product Reviews, reaching certain order minimums, and being a loyal customer.

Based on previous order history, customers can reach higher levels of Reward Points benefits.

Register a store account to receive, track and redeem your points. Redeemed points are not restored in case of returns and refunds.

Will you sponsor me?

While we also think it is cool when somebody pays for your hobby, that won’t be us who pays for yours.

Can I return products?

We have limited 30 days return policy with a restocking fee.

All requests are submitted through DazMode’s Ticket System.
A return authorization confirmation is required for all returns.
The UNUSED, ORIGINAL SEAL PACKAGED merchandise, unless otherwise indicated, may be returned within 30 days from the original purchase date for a partial refund. Customer agrees to pay 15% restocking fee for any returned merchandise.
The customer agrees that USED AND/OR OPEN BOX WATERCOOLING EQUIPMENT is not returnable and are not refundable;
Cut-to-order products such as tubing (hose), cable, sleeving, wire terminals, etc. are not returnable or refundable;
All Cooling Liquids are not returnable or refundable;
Refunds exclude original shipping;
The customer is solely responsible for shipping of any returned products, including any additional shipping charges to DazMode. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the returned product during shipment.

What is products warranty?

We provide a limited 30-day DazMode assistance warranty on all products.

After 30 days from your order purchase date, you may be entitled to Manufacturer’s Warranty and need to contact the manufacturer directly.

DazMode can aid customers with submitting Manufacturer Warranty claims for the following brands :

Alphacool
Aquacomputer
Bitspower
DarkSide
DazMode
EKWB
Koolance
TechN
Thermal Grizzly
Xylem/Lowara (a.k.a Laing, a.k.a. Thermaltech)
Watercool

Can you make a list of all parts I need for my build?

The short answer is “No”.

The long answer is that there are too many variations and moving parts to make an accurate list for the custom project, which overall is quite a time commitment that we cannot afford.

The other reason is political, if you will. We are a store for D.IY. Hobbyists and understanding the hobby is part of the process that every modder should endure. Consumers who are unwilling to learn should buy a pre-built system or hire a real moder.

To help you to start more efficiently than just Google about watercooling, we have a DazMode YouTube channel with almost 500 videos, many of which are tutorials on various water cooling subjects, including our Complete Watercooling Guide Series.

Willing makes the best builds! Laziness makes failures.

Do you provide sleeving services?

We provide an excellent variety of sleeving and modding products for customer projects, but we do not perform and sell sleeving services.

Can you make custom cables for me?

Sorry, we don’t make one-off custom cables.

Can you build computer for me?

Generally speaking, we don’t build customer systems, but there some exception ones or twice a year.

See requirements here: LINK

Do you sell Aluminium watercooling parts?